The quality of any facility depends heavily on its staff. This section requires that the facility hire properly qualified employees and provide the necessary preservice and ongoing training they need to work with youth in confinement and their families. The facility should be an operational setting that enables staff to do their work well–through appropriate staffing and administrative supervision and proper self-care.

This section further requires that facility staff engage in ongoing quality assurance and self-improvement through documentation of serious incidents, citizen complaints and child abuse reports.